Customer Support

ACCOUNTS    |     PRICING    |     SHIPPING    |     DELIVERY    |     RETURNS    |     WARRANTIES


Q: Where's the login?
A: To access your online account, see previous orders, update your personal information, and see pending deliveries, etc. - Account Login

Q: How do I create my account?
A: During the checkout process, you'll have the opportunity to create an account (optional) at To create your account beforehand - Account Registration


Q: How does the pricing work?
A: For your convenience, all prices are all-inclusive meaning that all personalization and engraving services are included. There are no additional costs or fees of any kind for customization or personalization. Most products are available non-personalized if desired.

Q: What is the price range?
A: You'll find our merchandise to be pleasingly broad in terms of price range. From simple practical items to lush and luxe merchandise, whether for yourself or for others, you'll find something perfectly personalized or perfectly as is!



Q: How does the shipping work?
A: currently services domestic and Canadian orders only. Unless we have an active special shipping offer, free shipping is provided for orders over $75 USD (United States delivery addresses) and orders over $100 USD (Canadian delivery addresses). Unless we have an active free shipping in the U.S. offer, flat rate shipping within the United States is $10 USD or to Canada is $14 USD and applies to orders up to $75 USD and $100 USD, respectively.


Q: How long will it take for my package(s) to arrive?
A: It depends solely on the item or item(s) that you've selected. All personalized merchandise take 2-4 days for processing and creation. Allow up to 10 business days from the date of your actual order to receive your order. From experience operating other business, expedited shipping isn't as reliable as we need it to be for you (hence, not offered), so please simply allow up to 10 days for delivery, particularly if your order contains personalized merchandise. Most non-personalized and non-customized merchandise should be at your door within 7 days. For hand-crafted or made-to-order merchandise coming from the USA to the USA, please refer to the item description for expected delivery. Some of the merchandise items are made right in our own facility and those items will be shipped directly to you from the United States.



Q: Can I return or exchange merchandise?
A: Because doesn't offer shoes, clothes, or apparel, merchandise is rarely returned or exchanged. If there is a problem with your order, however, please let us know via our contact form here so we can ensure everything is taken care of to your satisfaction. Please be advised that personalized merchandise is not returnable, exchangeable, or refundable under any circumstances except for shipment damage, a quality issue, or an error on our part. Please submit photos to us for review.


Q: How do I initiate warranty service?
A: Within your packaging or your box - if applicable, you'll find detailed instructions on how the warranty service program works for your particular purchased merchandise. Please direct all questions, etc. to the warranty service company. Please let us know via our contact form here that you're initiating warranty service so that we may follow-up to ensure everything was taken care of to your satisfaction. If for any reason you are not finding the structured process to be suitable as a solution, please reach out to us and we'll be glad to help you.


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